Success Story: Wulvern housing

Type of Project: Consultancy/Facilitation

Wulvern Housing approached us to engage with staff to explore their current framework for values and behaviours in the organisation, The Wulvern Way, and to propose a new version of this that staff would find easier to use in their day to day work and have meaningful conversations around, within their performance review system.

We devised a series of interactive workshops to seek views from right across the business, finding out what people liked and didn’t like about the current framework and asking them to articulate what “The Wulvern Way” meant to them.

We were then left with a huge amount of input that required analysis and further discussions till finally we were able to present to the Executive Team.  The new Wulvern Way refined into a core values statement supported by 4 key behaviours aligned with their vision statement of providing “Brilliant Social Housing”:

  • Brilliant Customer Care
  • Brilliant People and Teams
  • Brilliant Ways of Working
  • Brilliant Value for Money



We were able to:

  • Engage and seek a broad range of views across the business with approx. 75% staff attending
  • Distilling this into clear values and behaviours
  • Aligning this to the strategic plan and vision statement of the organisation
  • Providing internal communications team with a platform to build the brand
  • Seeking agreement with the senior executive team for the finalised framework
  • Staff conference day was themed around the new “Wulvern Way”
  • Proposals and recommendations on other issues including examination of appraisal system


"No Guru were able to give an unbiased perspective to the Wulvern Way project that for us reinforced to colleagues that our new behaviours are a true reflection of the feedback given by them and based on what they believe it should be like to work in our organisation."

Diane Hall


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