Success Story: Glendale Liverpool

Type of Project: Leadership Programme “Pride, Passion and Performance”, design and delivery

Our relationship with Glendale stretches back to 2011 when the MD Peter Cosgrove attended one of our leadership programmes.

He wanted to develop leadership capability in the organisation to meet some very specific challenges. Glendale provide services to Liverpool City Council through maintaining the city’s green spaces and recent budgetary cuts have put pressure on services.

Peter wanted to roll out a number of projects that would give leaders the tools and language to be able to deal with those challenges, enabling teams to deliver more for less.

We specifically designed programmes between 2012-2015 aimed at:

  • Developing Managers and Supervisors
  • Enhancing Staff Engagement; all managers, supervisors and team leaders
  • Team Leader Development Programme
  • ILM Level 3 Programme

Glendale’s strapline/mission statement is “Pride, Passion and Performance”.

Glendale Liverpool

Outcomes:

Our programmes have been extremely well received and importantly, have allowed Glendale to make key decisions to ensure the sustainability and future of the organisation, despite the current financial paradigm in the sector.

  • 100% completion rate within the Managers and Supervisors programme; evidence of application in feedback from Senior team and journals
  • Enabled further restructuring within management team and progression of talent
  • 100% attendance at a (weekend) Staff Engagement seminar by all Managers, Leaders.
  • Production of handbook for engagement
  • Evidence of Team Leaders applying programme principles through learning journals and discussion
  • Team Leader Programme enable further restructuring
  • Talent identified through selection process post programme
  • Implementation of ILM Level 3 and programme for Team Leaders (in progress)

No Guru have been invited guests at Glendale’s annual awards ceremony with key stakeholders in the City Council, in recognition of the learning their leaders have applied.

"The training and development programs delivered by No Guru, have had a profound effect on the leadership and administration of the business, it equipped the team as it was designed to but also significantly developed individuals. This gave a dynamic to the organisation that enabled it to move quickly not only in response to external forces of change, but in anticipation of change. This has developed our USP, made us stand out in a crowded market and strengthened the relationship with our customer and opened up other opportunities. We couldn't have done it without the help, and experience of No Guru."

Alan Stevens, Operations Manager, Glendale Liverpool

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