Success Story: Glendale Liverpool

Type of Project: Leadership Programme “Pride, Passion and Performance”, design and delivery

Our relationship with Glendale stretches back to 2011 when the MD Peter Cosgrove attended one of our leadership programmes.

He wanted to develop leadership capability in the organisation to meet some very specific challenges. Glendale provide services to Liverpool City Council through maintaining the city’s green spaces and recent budgetary cuts have put pressure on services.

Peter wanted to roll out a number of projects that would give leaders the tools and language to be able to deal with those challenges, enabling teams to deliver more for less.

We specifically designed programmes between 2012-2015 aimed at:

  • Developing Managers and Supervisors
  • Enhancing Staff Engagement; all managers, supervisors and team leaders
  • Team Leader Development Programme
  • ILM Level 3 Programme

Glendale’s strapline/mission statement is “Pride, Passion and Performance”.

Glendale Liverpool


Our programmes have been extremely well received and importantly, have allowed Glendale to make key decisions to ensure the sustainability and future of the organisation, despite the current financial paradigm in the sector.

  • 100% completion rate within the Managers and Supervisors programme; evidence of application in feedback from Senior team and journals
  • Enabled further restructuring within management team and progression of talent
  • 100% attendance at a (weekend) Staff Engagement seminar by all Managers, Leaders.
  • Production of handbook for engagement
  • Evidence of Team Leaders applying programme principles through learning journals and discussion
  • Team Leader Programme enable further restructuring
  • Talent identified through selection process post programme
  • Implementation of ILM Level 3 and programme for Team Leaders (in progress)

No Guru have been invited guests at Glendale’s annual awards ceremony with key stakeholders in the City Council, in recognition of the learning their leaders have applied.

"The training and development programs delivered by No Guru, have had a profound effect on the leadership and administration of the business, it equipped the team as it was designed to but also significantly developed individuals. This gave a dynamic to the organisation that enabled it to move quickly not only in response to external forces of change, but in anticipation of change. This has developed our USP, made us stand out in a crowded market and strengthened the relationship with our customer and opened up other opportunities. We couldn't have done it without the help, and experience of No Guru."

Alan Stevens, Operations Manager, Glendale Liverpool


No Guru now working with University of Huddersfield

Quarter 1 has started off with brilliant news, a newly commissioned programme of delivery for the University of Huddersfield to deliver ‘Strategic Thinking in Higher Education’ as part of an ambitious programme of development for Senior Managers. This leads to a recognised qualification from the Chartered Management Institute.  Head of Staff Development, Daniel Benton explains (more…)

Coaching for Results: Event with Professional Liverpool

We are delighted to be partnering with Professional Liverpool to deliver a FREE seminar on Monday 5th March (3pm to 5pm).

This explores the role of Coaching (and Mentoring) in helping staff deliver business results.  The session will be run by John Drysdale and will be a chance to find out how you can coach more effectively and perhaps consider a role in Coaching and Mentoring through our ILM Programmes.

To reserve your place click here. (more…)

Nexus – The University of Leeds

News this week is we have been working with the team at Nexus based within the University of Leeds.

Nexus is a new hub to connect business and enterprise with world leading research and innovation within the University. The video below shows the state of the art facilities which will house high tech companies and create a collaborative space, developing a community which supports business growth in Leeds City Region. (more…)


John's Blog

The Immortal Memory: Robert Burns

Address to The Liverpool Athenaeum  2nd February 2018

I was delighted to be asked by club President Sir David Maddison to deliver The Immortal Memory at The Athenaeum Burns evening which I attended with my wife Fiona. This is a huge honour for any Scot and I hope I did it justice.  Burns provides such a rich tapestry I found it a real challenge to be succint and speak in a way that would connect with the audience – I chose to set Burns against the universal themes we recognise today and in the challenges we face in uncertain times.  I hope you enjoy it.   JD


The Immortal Memory – Robert Burns 1759-1796

The Athenaeum 2nd Feb 2018

President, ladies and gentlemen, fellow proprietors and distinguished guests.  I am honoured to propose the Immortal Memory this evening.

To one Robert Burns who lived between 1759 and 1796.


Image Triage – be careful what you post

How to avoid public ‘shaming’

If you’ve ever read Jon Ronson’s book ‘Shamed’, you will know the devastating effect social media can have on people who have posted something stupid on the internet.

Ronson highlights the case of Justine Sacco (a director of corporate communications) who, before boarding an 11-hour flight from Heathrow to Cape Town, Tweeted to her 170 followers what she thought was a series of lighthearted, acerbic comments about her journey. (more…)

Across the great divide

Let’s be kinder to each other in 2017

There is a striking memorial in a park in Indianapolis.  It marks the spot where in April 1968, Robert Kennedy told a waiting crowd that Martin Luther King had been shot and killed, before speaking from the heart and his own personal experience, that violence is never an answer to our grievances.  His calming words quelled the rioting that other cities endured in the days after Dr King’s death and, arguably, saved some lives that night.


The memorial itself is an arresting work of art.  (more…)