How to: 'manage yourself', 'manage tasks' and 'manage others' are primarily aimed at managers, supervisors and team leaders. These can be delivered as stand alone modules or altenatively can be grouped together as part of an ILM certificated programme.
How to 'focus on customers' modules are designed with front line staff in mind. These can be grouped together or form part of a company wide programme of developing customer excellence. You may want to visit our Customer Culture page aimed at helping employers turn "customers into champions".
Flexibility is key, and we’re here to meet your needs, so feel free to call on 0870 458 2208 if you’d like to discuss the options.