NoGuru, Case Study British Gas Business, 0844 873 1226, Manage, Managers, People, Programme, Feedbac

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Centrica British Gas Business

The leading business to business energy provider in the UK is committed to developing and retaining its people.

The Objective

British Gas Business wanted to be seen as the employer of choice whilst establishing its position as the leading business to business utilities provider. A huge part of this was to develop the leadership capability of team leaders, to improve their perception in the business, to be seen to be visible and leading from the front. A tangible outcome from this would be the enhancement of the annual employee engagement scores (ESAT) where employees were specifically asked about qualities of their Team Managers.

Our approach

We designed and delivered a 5 month programme “Learn to Manage” as part of a 3 step approach to developing core Management and Leadership skills. This consisted of 5 modules, Learn To:

Manage your Impact
Manage our People
Manage Performance and Behaviours
Manage through Coaching and Feedback
Manage Yourself

These all emphasised the importance of developing your own leadership style and referred to the Brand Values of British Gas Business. Delegates were tasked with specific activities between sessions, completion of learning journals and were accountable to the group by updating on progress made throughout the programme.

The Outcome

Over 170 Team Managers have completed the programme

ESAT scores improved significantly

British Gas Business listed in Sunday Times Top 100 Best Companies To Work For (No. 26 for 2 years running)

Programme continues to receive great feedback from delegates and their immediate managers.

British Gas Business listed in Sunday Times Top 100 Best Companies To Work For

If you have a similar need in your organisation call us now on 0870 458 2208

Bespoke Training:
Case Study

What they said

"Just wanted to let you know what an improvement I have seen in my team manager's management skills since she has been attending the Learn To courses.

The way that she handles situations with her direct reports has been more measured and considered. She has been able to distance herself more if conflict has arisen with other teams and has not taken criticism so personally.

She has become more effective in the way that she records and reports HR issues such as sickness. She has also really focussed on the development needs of her direct reports, ensuring that they are clear in their understanding of how they will progress."

British Gas Business Manager - July 2007

"The feedback from the team has been some of the best I’ve ever heard – they loved the course and are still talking about it now.

More importantly, however, they are really starting to act & manage in a more conscious way that is starting to deliver some good results.

Thanks for all your help – I know I have a few new managers to put forward for the next course so I’m sure we’ll be in touch again soon."

British Gas Business Manager - April 2007

"No Guru have been working with British Gas Business as Training Consultants for about 18 months initially on a management development programme and more recently on a framework of behavioural training for all our frontline people.

It was because of the standard and output of delivery that prompted us to offer extensive work on the latter programme.

The management development programme covered all aspects of day to day management of people for all frontline team managers from Managing Performance & Behaviours to Managing Coaching & Feedback.

I have no hesitation in recommending No Guru for any behavioural training as they are flexible and adaptable and will provide specific training to suit your needs."

HR Business Partner - June 2006

call us now on: 0844 873 1226